Privacy Policy
Harris Road Cruise & Airport Parking Pty Ltd
Trading as Sovereign Parking
Address: 9 Harris Road, Pinkenba QLD 4008
ABN: 93 684 496 893
Effective Date: 4th May 2025
Sovereign Parking respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information. It applies to all personal data collected via our website, booking platform, premises, or shuttle service.
- Overview
This Privacy Policy explains how we collect, use, store, and manage your personal information. This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This document is provided for transparency and does not create any contractual or legal rights in or on behalf of any party.
- Collection of Personal Information
We collect personal information about individuals during the course of providing our services, including parking, shuttle transport, and booking systems.
- Information We May Collect
This may include, but is not limited to:
- Full name
- Address
- Phone number
- Email address
- Vehicle registration details
- Booking history
- Payment details (including credit card data)
- IP addresses and usage activity on our website
- How We Collect It
We collect information through:
- Online and phone bookings
- In-person visits
- Website and app interactions
- Email and phone communications
- Third parties such as booking platforms or legal authorities (e.g. Department of Transport)
- CCTV surveillance on our premises
We typically collect information directly from you, but we may also receive it from third parties when permitted by law.
- Information We May Collect
- Why We Collect Your Information
We collect and use your information to:
- Facilitate and manage your bookings
- Process payments and refunds
- Provide safe and efficient services
- Contact you regarding changes or updates to services
- Improve our operations, marketing, and customer experience
- Comply with legal and regulatory obligations
- Enforce terms and pursue unpaid accounts
We may use anonymised data for analytics and service improvement.
- Disclosure of Personal Information
We may share your personal information with:
- Payment processors and banks
- IT and cloud service providers
- Law enforcement and government authorities (if required by law)
- Debt collection agencies
- Legal and compliance professionals
We will not sell or rent your information. We only disclose what is necessary for operational, legal, or safety purposes.
- Storage and Security
Your data is stored securely on servers managed by us or our service providers. We implement safeguards including:
- Data encryption
- Access controls
- Firewalls and antivirus protections
- Regular audits and reviews
We take reasonable steps to protect your personal data from misuse, interference, loss, unauthorised access, modification or disclosure.
- Access and Correction
You have the right to:
- Request access to the personal information we hold about you
- Request that we correct or update inaccurate or incomplete information
We may require identity verification before processing your request. Requests will usually be handled within 30 days.
- Data Erasure and Retention
You may request the erasure of your personal information unless we are legally required to retain it (e.g. for safety, law enforcement, or financial compliance). We will assess requests in accordance with applicable law.
- CCTV Surveillance
We operate CCTV systems on our premises for the purposes of safety, security, and monitoring vehicle movements. This footage may be retained for a limited time and disclosed to authorities if required by law.
- Cookies and Website Analytics
Our website may use cookies and analytics tools to:
- Track site usage
- Improve navigation and functionality
- Understand user preferences and trends
You can disable cookies via your browser, but some website features may not work correctly without them.
- Complaints and Contact
If you have a concern or complaint regarding your privacy or our handling of your information, please contact us:
Sovereign Parking
Email: hello@localhost
Phone: 0468 472 757
Address: 9 Harris Road, Pinkenba QLD 4008We aim to resolve complaints within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
- Changes to This Policy
This Privacy Policy may be updated periodically. Any changes will be published on our website. Continued use of our services after changes are published implies your acceptance of the updated terms.
Last updated: 4th May 2025