Frequently Asked Questions
Booking & Payments
How do I book a parking spot?
You can easily book a spot online through our website. We recommend booking in advance to guarantee your space.
Do I need to book in advance?
Yes, booking in advance is highly recommended, especially on busy cruise days.
What are your parking rates?
Our rates vary depending on the length of your stay. Please visit our website for the most up-to-date pricing.
Are there any discounts for long-term parking?
Yes, we offer discounted rates for long-term parking. Please visit our website for details.
Can I change my booking?
For any booking modifications please call or email our office.
What payment methods do you accept?
We accept VISA, Mastercard and cash.
When do I pay - on arrival, departure, or online?
You can pay online during booking or on arrival at our facility.
Can I get a refund
We understand plans can change, so please double-check your booking details and parking location before confirming. Unfortunately, we’re unable to offer refunds for bookings made in error or for arriving at the wrong location. As we prepare in advance for your arrival, refunds are not available within 48 hours of your booking start time.
Transport & Access
How far are you from the cruise terminal?
We’re just minutes from the Brisbane Cruise Terminal, making your cruise experience effortless from the start.
How early should I arrive before my cruise?
We recommend arriving at least 30–45 minutes before your intended check-in time at the cruise terminal. We are open between 11:00am and 2:00pm for drop-off.
How do I get from your car park to the terminal?
We provide complimentary, convenient 2-way transfers directly between the Brisbane Cruise Terminal and our carpark facility for you and your family.
Will someone help me with my luggage?
Yes, our team is happy to assist with your luggage.
What happens if I return later than expected?
We monitor cruise schedules, but please inform us as soon as possible if there is a delay and we will do our best to accommodate your adjusted schedule.
Security & Vehicle Access
What security measures do you have in place?
Our facility is protected by 24/7 monitored security, high-definition cameras, and secure perimeter fencing.
Is my vehicle insured while parked?
While we provide secure parking with 24/7 monitored security, vehicle insurance remains the owner’s responsibility.
Can I access my vehicle while it’s parked?
We operate from 6:00am to 2:00pm on cruise days only. You will not be able to access your vehicle outside of these hours.
Is your car park undercover?
Currently, our parking is open-air but secured and monitored.
Other General Questions
Are there any height restrictions for vehicles?
There are no height restrictions. Please contact us in advance if you are unsure.
Can I park a caravan, trailer, or oversized vehicle?
Please contact us in advance to discuss your requirements.
Are there restrooms or waiting areas for customers?
There is a restroom and waiting area for your convenience.
